AI Dental Receptionist Service
Last Updated: May 25, 2026
Effective Date: May 25, 2026
These Terms of Service ("Terms") govern the use of the AI dental receptionist service ("Service") provided by [CAPTAIN: LEGAL ENTITY NAME — "MURILO HALLGREN LTDA" ou US LLC se criada] ("Provider," "we," "us") to the dental practice identified in the applicable Order Form or subscription agreement ("Client," "you").
By subscribing to or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1.1 The Service consists of an AI-powered virtual receptionist that answers inbound telephone calls to your dental practice. The Service:
1.2 Limitations. The Service is an administrative scheduling tool. It does NOT:
1.3 AI Disclosure. The Service discloses its AI nature to every caller at the beginning of each call. This disclosure is hard-coded and cannot be modified or removed by Client. Client acknowledges and agrees that this disclosure is a legal requirement and essential to the operation of the Service.
2.1 Plans. The Service is offered in the following plans:
| Plan | Monthly Fee | Features |
|---|---|---|
| Starter | $97/month | AI receptionist, scheduling, basic call handling |
| Full | $297/month | All Starter features plus review engine, analytics, priority support |
A fourteen (14) day free trial is included with new subscriptions. Client will not be charged during the trial period. If Client does not cancel before the trial ends, the subscription automatically converts to a paid plan.
2.2 Billing Cycle. Fees are billed monthly in advance via the payment method on file. The first charge occurs upon trial expiration.
2.3 Payment Processing. Payments are processed by Stripe, Inc. Client's payment information is stored and processed by Stripe in accordance with PCI DSS standards. Provider does not store credit card numbers.
2.4 Late Payment. If payment fails, Provider will attempt to charge the payment method on file for up to seven (7) days. If payment is not received within seven (7) days, the Service may be suspended until payment is resolved.
2.5 Price Changes. Provider may change subscription fees with thirty (30) days' written notice. Changes take effect at the next billing cycle following the notice period. Client may cancel before the new rate takes effect.
2.6 No Refunds. Fees are non-refundable except as required by applicable law. If Client cancels mid-cycle, Service continues until the end of the paid period.
3.1 Accurate Information. Client shall provide accurate and current practice information, including: practice name, address, phone number(s), office hours, accepted insurance plans, available appointment types and durations, and staff contact information for transfers.
3.2 Calendar Integration. Client is responsible for maintaining an accurate and up-to-date appointment calendar. Provider is not liable for scheduling conflicts caused by outdated calendar information.
3.3 HIPAA Compliance. Client represents that it is a Covered Entity under HIPAA and agrees to execute a Business Associate Agreement ("BAA") with Provider prior to Service activation. The BAA is a separate document and is incorporated by reference into these Terms.
3.4 Staff Training. Client shall inform its staff that an AI receptionist is handling calls and establish internal procedures for call transfers and escalations.
3.5 Prohibited Uses. Client shall not use the Service to:
4.1 Protected Health Information. The handling of Protected Health Information ("PHI") is governed by the BAA executed between the parties, which controls in the event of any conflict with these Terms regarding PHI.
4.2 Call Recording. All calls handled by the Service are recorded. Callers are informed of recording at the beginning of each call. Recordings are encrypted at rest and in transit.
4.3 Data Retention. Call recordings and transcripts are retained for ninety (90) days from the date of the call, after which they are securely deleted. Client may request earlier deletion of specific recordings.
4.4 Data Ownership. Client owns all patient data and call recordings generated through the Service. Provider has a limited license to process this data solely for the purpose of providing the Service and as permitted by the BAA.
4.5 AI Model Training. Provider does NOT use Client's patient data, call recordings, or transcripts to train AI models unless Client provides separate, explicit written authorization.
4.6 Privacy Policy. Provider's Privacy Policy is available at dental.angelspok.com/privacy and is incorporated by reference.
5.1 Availability Target. Provider targets 99.5% monthly uptime for the Service, measured as the percentage of minutes in a calendar month during which the Service is operational and answering calls.
5.2 Exclusions. Downtime caused by the following is excluded from availability calculations: (a) scheduled maintenance with 24-hour advance notice; (b) force majeure events; (c) failures of third-party services (telephony carriers, internet providers); (d) Client-side issues (incorrect configuration, expired payment).
5.3 Remedy. If monthly uptime falls below 99.5% due to causes within Provider's control, Client's sole remedy is a pro-rata service credit for the affected period, applied to the next billing cycle. Maximum credit per month: one month's subscription fee.
5.4 No Guarantee of Results. Provider does not guarantee any specific number of appointments booked, calls answered, reviews generated, or revenue increase. The Service is a tool; results depend on call volume, practice responsiveness, and patient behavior.
6.1 Cap. PROVIDER'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
6.2 Exclusions. IN NO EVENT SHALL PROVIDER BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES; (C) CLINICAL OUTCOMES OR PATIENT HARM ARISING FROM RELIANCE ON THE SERVICE FOR CLINICAL FUNCTIONS; (D) ACTIONS OF PATIENTS OR THIRD PARTIES.
6.3 Exceptions. The limitations in Sections 6.1 and 6.2 do not apply to: (a) Provider's obligations under the BAA; (b) Provider's willful misconduct or gross negligence; (c) Provider's indemnification obligations under Section 7.
6.4 Allocation of Risk. Client acknowledges that the fees reflect an allocation of risk and that Provider would not enter into these Terms without the limitations in this Section.
7.1 Provider Indemnification. Provider shall indemnify and hold harmless Client against third-party claims arising from: (a) Provider's breach of the BAA; (b) Provider's violation of applicable law in providing the Service; (c) infringement of third-party intellectual property rights by the Service.
7.2 Client Indemnification. Client shall indemnify and hold harmless Provider against third-party claims arising from: (a) Client's use of the Service in violation of these Terms; (b) Client's failure to comply with HIPAA or other applicable laws; (c) clinical decisions made by Client or its staff; (d) Client's provision of inaccurate practice information to the Service.
8.1 Term. These Terms are effective upon subscription activation and continue on a month-to-month basis until terminated.
8.2 Cancellation by Client. Client may cancel at any time by providing written notice (email to [email protected]). Cancellation takes effect at the end of the current billing cycle.
8.3 Termination by Provider. Provider may terminate these Terms immediately upon: (a) non-payment after the cure period in Section 2.4; (b) Client's material breach of these Terms or the BAA; (c) Client's use of the Service for prohibited purposes.
8.4 Effect of Termination. Upon termination: (a) Service access ceases; (b) Provider shall handle PHI in accordance with the BAA's termination provisions (return or destroy); (c) Client's payment obligations for the current period survive; (d) Sections 4, 6, 7, 9, and 10 survive termination.
8.5 Data Export. Client may request an export of call logs, recordings, and appointment data within thirty (30) days of termination. After thirty (30) days, Provider may delete all Client data in accordance with the BAA.
9.1 Provider retains all rights in the Service, including software, algorithms, AI models, voice synthesis, and related technology.
9.2 Client retains all rights in its practice information, patient data, and branding.
9.3 Client grants Provider a limited, non-exclusive license to use Client's practice name, logo, and information solely for the purpose of providing the Service. Use for marketing (including case studies and testimonials) requires Client's prior written consent.
10.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.
10.2 Dispute Resolution. The parties shall attempt to resolve disputes through good-faith negotiation for thirty (30) days. If unresolved, disputes shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration conducted in Harris County, Texas. Judgment on the award may be entered in any court of competent jurisdiction.
10.3 Entire Agreement. These Terms, together with the BAA and any Order Form, constitute the entire agreement between the parties regarding the Service.
10.4 Amendments. Provider may amend these Terms with thirty (30) days' written notice. Continued use after the notice period constitutes acceptance.
10.5 Severability. If any provision is found unenforceable, the remaining provisions continue in effect.
10.6 Assignment. Neither party may assign these Terms without the other's written consent, except in connection with a merger, acquisition, or sale of all or substantially all assets.
10.7 Notices. Notices shall be sent to the email addresses on file. Client is responsible for maintaining a current email address.
10.8 Force Majeure. Neither party is liable for delays caused by events beyond its reasonable control, including natural disasters, government actions, pandemics, or widespread internet or telecommunications outages.
Provider: AngelSpok
Email: [email protected]
Website: dental.angelspok.com
Address: [CAPTAIN: Virtual mailbox TX — preencher quando contratar]